Paint Correction Service

Cancellation Policy

Terms & Conditions – Silverfin Valeting 1. Services & Appointments All services are carried out by trained professionals using high-quality products and equipment. Appointments must be scheduled in advance. Please ensure we have safe and legal access to your vehicle at the time of your booking. For mobile services, access to a water supply and electrical outlet may be required depending on the service. 2. Pricing & Payments All prices are listed in GBP and include VAT (if applicable). Payment is due on completion of service unless agreed otherwise. We reserve the right to revise pricing at any time. Final cost will be confirmed at booking or after inspection of the vehicle if extra work is required. 3. Cancellations & Rescheduling You may cancel or reschedule your booking with at least 24 hours’ notice at no charge. Cancellations made with less than 24 hours’ notice may incur a 50% cancellation fee. No-shows or refusal of service on arrival will be charged in full. 4. Satisfaction Guarantee & Refunds If you're not satisfied with your service, please contact us within 24 hours. We will offer to rectify the issue or provide a refund, in line with our Refund Policy. Our goal is always to leave your vehicle in excellent condition, but we cannot guarantee removal of permanent stains, damage, or defects. Eligibility for Refunds: Refunds may be issued under the following circumstances: - Service Not Provided: If we are unable to attend your appointment due to a scheduling error or unforeseen circumstance on our end, a full refund will be issued. - Unsatisfactory Service: If you are unhappy with the results of your valet and notify us within 24 hours of service, we will offer to rectify the issue free of charge. If the issue cannot be resolved, a partial or full refund may be issued at our discretion. - Cancellations: - Cancellations made with at least 24 hours' notice will be refunded in full. - Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 20% of the service price which will be taken as the deposit. -Non-Refundable Situations Refunds will not be issued for: - Vehicles that are excessively soiled beyond a standard valet scope unless agreed upon in advance. - Missed appointments due to customer no-shows. - Pre-existing damage or defects not related to our service.

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